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native Customer Support
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News
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Regarding Customer Support
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Regarding Products
- 2026.02.13 Apology for the Cancellation of FROG Products “Akari Hiyoshi” and “SKY PARKER” and Future Procedures
- Regarding Product Specification Errors for comic anthurium Vol.119 Cover Girl "Alice" illustrator Blue_Gk EXver.
- 2025.11.21 Regarding Included Components for the ROCKET BOY Product "Toa-kun"
- Regarding Product Specification Errors for comic anthurium Vol.119 Cover Girl "Miyu" illustrator Blue_Gk DXver.
- Native Store Special Backstock Sale
- 2025.06.30 Assembly Tips for “Olivia”
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Items Available for Preorder
- 2026.03.16 Preorder Information Regarding Ushi-chan
- 2026.03.11 Preorder Information Regarding Obsidia Bunny
- 2026.02.25 Preorder Information Regarding "Miya-chan Bunny Ver."
- 2026.01.30 Preorder Information Regarding ”Downer Bunny” and "Downer Bunny Tapestry Set Edition".
- 2026.01.21 Preorder Information Regarding Shizune Hisaka P.E. Uniform Ver.
- 2026.01.19 Preorder Information Regarding ”Lolly” and "Lolly Clothed Only Ver.".
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Regarding Events
- Regarding the Native Store Renewal Opening
- 2026.2.6 Notice of the 13th Native Group Joint Exhibition
- 2025.10.24 Exclusive Early Sale of the Premium Art Frame "Angel-chan"
- 2025.10.24 Notice of Ulrichi’s Autograph Session
- 2025.10.24 Notice of the 12th Native Group Joint Exhibition
- 2025.07.14 Notice of the 11th Native Group Joint Exhibition
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Shipping
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Shipping Date
- Premium Art Frame "Nagisa Hayami" Shipment Date Announcement
- MOONDRAGON Shipment Date Announcement
- Nagachichi Nagai-san Bunny Girl Ver. Shipment Date Announcement
- DUE・ROSSO Shipment Date Announcement
- Sumire Kurosawa Shipment Date Announcement
- "The Everlasting Elf of the Evening 3" Roselina Shipment Date Announcement
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Postponement Information
- Shipment Delay Announcement for February 2026 Products
- Shipment Delay Announcement for January 2026 Products
- Shipment Delay Announcement for December 2025 Products
- Shipment Delay Announcement for November 2025 Products
- Shipment Delay Announcement for September 2025 Products
- Shipment Delay Announcement for August 2025 Products
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FAQ
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About Inquiries
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FAQ
- Do you have any official social media account for Native？
- I would like to send a request regarding future product planning.
- I missed the pre-order period. Can I buy it now?
- Where can I buy Native products?
- How can I place an order?
- How long do you offer support for initial defects?
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